Refund policy

Refund Policy – Built From Broke

Last Updated: September 2025

Processing Time

All items are made to order just for you. Processing time is 5–7 business days (excluding weekends/holidays). Once it ships, you’ll get a tracking number.

No Returns, Exchanges, or Cancellations

Because of the custom and made-to-order nature of our products, all sales are final. That means:

No returns for size issues or buyer’s remorse
No exchanges for different colors/styles
No cancellations once an order is placed

We encourage you to double-check:

Your size (refer to the size chart in the listing)
Color choices
Shipping address

But Here’s the Deal—We Got You

If your item arrives:

Damaged
Defective
With a wrong design/print

Please message us within 3 days of delivery with:

Your order number
Clear photos of the item & packaging
A quick description of the issue

If approved, we’ll replace it at no extra charge or issue store credit. We don’t offer refunds back to original payment unless necessary.

Lost or Stolen Packages

Once the package is marked “delivered,” we are not responsible for lost or stolen items. If your tracking shows it’s still in transit and stuck, shoot us a message—we’ll help however we can.

Real Ones Know

Built From Broke isn’t fast fashion—it’s purpose-wear. Every design is rooted in grind, grace, and resilience. We don't mass produce. We make with meaning.

Thanks for riding with us and respecting the process.

For more questions, please contact us at service@builtfrombroke.com